TELEDENTISTRY FAQ

CAREWELL DENTAL TELEDENTISTRY VIDEO VISIT

 

Meet Your Carewell Dental Provider On-Line

Telemedicine refers to the practice of caring for patients remotely when the provider and patient are not physically present with each other. Modern technology has enabled doctors to consult patients by using HIPAA-compliant video conferencing tools.

Simple and convenient to use

See your doctor from anywhere, just click their personalized room link to join them for a video call.

No downloads or accounts

No need to download software or create an account. Just use a browser (Crome or FireFox) on a computer or device with a camera and microphone.

Private and secure

All data is encrypted, your sessions are anonymous, and none of your information is stored. We adhere to HIPAA, PIPEDA, and GDPR data privacy requirements

Frequently Asked Questions

Will a visit via telehealth be as effective as an in-person one?

We believe that it is important to let you know that not every situation is right for telemedicine. Be assured that we will only schedule remote visits for the right kinds of cases. If during the visit, we feel that we cannot treat you adequately via video, an in-person visit will be arranged. Remote visits have proven to be equally as effective as in-person ones. In fact, telehealth actually improves outcomes by making it easier for people to comply with follow-up recommendations and aftercare.

Is my privacy protected?

Yes. We’ve carefully chosen a telehealth system that safeguards your personal information and meets the tough HIPAA regulations for data transmission and storage.

Can medications be prescribed during a telehealth visit?

Yes

Where do I need to go for my telehealth visit?

Most people prefer to have their visit at home or in a private office, but you can be in any location that you feel affords sufficient privacy and isn’t too noisy.

How much will it cost?

These appointments are typically covered by your regular dental insurance. That means that you’ll be charged the same co-pay as an in-person visit. If you don’t have insurance, we can talk about a self-pay option.

How do I schedule a visit?

Just contact or text us on our emergency number - 774-287-1963 and let us know you’d like to see your provider via video and reason for the call and then login to :

https://doxy.me/drresminair

Do I need to sign up for an account?

No, as a patient you actually don't need to create an account with us to see your provider. You will check in and your provider will start the call when they are ready.

What hardware and software do I need?

You will need an iPhone, iPad, or Android mobile device. You can also use a personal computer if it has a camera and a microphone.

How do I get rid of an echo?

The following steps should be done by you and your provider:

  • Use headphones
  • Reduce the volume of speakers
  • Move the microphone away from the speakers

How can I improve video quality?

  • Restart your computer: restart your computer before your first call.
  • Wi-Fi: be close to your Wi-Fi router, make sure no other parties on the network are using up the bandwidth, and you don't have a lot of browser windows open.
  • CPU/GPU usage: ensure no high intensity programs are running on the computer

Contact Us

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Hours of Operation

Find Out When We Are Open

Primary Location

Monday:

9:00 am-5:00 pm

Tuesday:

8:00 am-7:00 pm

Wednesday:

8:00 am-7:00 pm

Thursday:

8:00 am-7:00 pm

Friday:

8:00 am-3:00 pm

Saturday:

Closed

Sunday:

Closed